Demonstration concept
service
NOVA SERVICE
A precise equipment touchpoint routes users to instructions, warranty and support.
Demonstration concept
NOVA SERVICE
KORILO Service
Problem to organise
Documentation and service contact are separated from the equipment they describe.
Physical placement
Service at the equipment, a warranty card and a counter point.
Customer flow
From the touchpoint to the right action.
01
Instructions
02
Warranty
03
Issue report
04
Maintenance date
05
Installer contact
Products in this concept
NOVA SERVICE / KORILO
KORILO Service
Equipment and workshop
KORILO Counter
Counter and reception
KORILO Door
Door and window